Type A

Onsite and Remote Support

With IT systems now central to many business functions, having good support is essential to maintaining those systems in good condition.

The type of support which you need will depend upon the nature and scale of your IT systems.

 

Support options from Active IT Support include:

Non-Critical Incident-Based Support
Critical Systems Support
On-Call Out-of-Hours Support

 

For non-critical systems, we can offer incident-based support, whereby you call us when a problem occurs and we will assist in diagnosing and fixing the problem.For critical systems, we would recommend setting up an annual support contract, which will give you piece-of-mind that the support resources which you require will be available when you need them.

On-Call Out-of-Hours Support is the highest level of support, in which we act as the first line of contact for your users during times when your IT dept is closed.  This requires a high level of engagement from Active IT Support engineers.